Account
How can I create a wholesale account?
You can view our products available for wholesale at www.riderswrapswholesale.com . To view wholesale pricing and easily place your orders online, you can create an account online or contact a Team Member at 1.877.700.4687. Just click on "Create an Account." Your e-mail address will be your username, and you can create a password of your own. As soon as you have entered all required information (including a valid EIN) and clicked "Register," we will receive an e-mail. You will receive your confirmation e-mail within 24 hours with your wholesale clearance. You will then be ready to start placing orders. Please use all of the correct punctuation and capitalization when entering your information; this is very important to make sure we get your goods where they need to go! You are also welcome to contact a Team Member at 1.877.700.4687 between the hours of 7:00 AM â 5:00 PM Pacific Standard Time, to receive immediate help with your wholesale clearance.
Do I need a Tax ID number to place a wholesale order?
YES. You will need a valid Tax ID number or EIN to create a wholesale account with us. Please contact a Team Member at 1.877.700.4687 or sales@riderswrapswholesale.com with any questions.
What can I do if I forget my password or username?
If you forget your password, click "Forgot Password" (on login page) and then enter the email address associated with your account where requested. A new password will be emailed to that address. If you cannot remember your username (the email associated with your account), then call one of our Product Specialists at 1.877.700.4687 for assistance.
Do I have to create a new account if my username or password is not recognized?
No. Please contact a Team Member at 1.877.700.4687 so that we can help you reset your account.
Ordering
How do I view wholesale pricing?
To view pricing, you will first need to login. Once you have logged in, you can access "My Account" which is available at the top of any page throughout the site. There you will able to download our most recent price list in .pdf format. Prices are also displayed on the product pages beside each product and in the cart once you have added items. Don't have an account? Click here to create one now and start shopping.
Are there minimums?
No. We require no minimums.
Do you offer quantity breaks?
How can I view the status of my order?
You can view past orders, current open orders and backorders by clicking âÂÂMy Accountâ on the top right hand corner of any page on the site. Once you are on your account info page, click "View Order Status" under "Order Settings."
Can I make changes to my order?
No. You will NOT be able to make any changes once your order is confirmed.
How current is your online inventory?
Our online inventory is constantly updated.
How can I get a sample of a shirt?
At DesignWraps Brands, Inc. we have no minimums. It is one of the ways we cater to businesses both large and small. We do not send single items or samples for free.
How can I get a catalog?
We do not have a printed catalog at this time.
Back Orders
What happens if an item is backordered?
If you order a backordered item, we will ship it to you as soon as we receive the item into inventory. If you have multiple backordered items, these will not ship until all have been received into stock.
When will my backordered items be in stock?
On any given product page, estimated in-stock dates for all out-of-stock items are indicated in the "Availability" field of the grey box in the lower right hand corner.
Do you charge for freight on backorders?
Yes. If you would like to minimize your shipping costs, we recommend selecting the option âÂÂI would like my order to ship when all my items become availableâ during checkout. By selecting this option, your order will ship complete once all the items are available.
Payment
What payment types do you accept?
DesignWraps Brands, Inc. accepts Visa, MasterCard, Discover, and money orders â sorry, we do not accept American Express or CODs at this time. You may also apply for credit terms by filling out a Credit Application, which can be found under "My Account."
What payment types do you accept for international orders?
We ask that all international orders be prepaid either by wire transfer or credit card. All orders are billed in U.S. dollars. Note that any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods.
How do I apply for credit terms?
Please click here to download our credit application form. Once complete, please fax it to the number listed on the form. Your terms request will be processed within 1 week.
Shipping
Where do you ship from?
We ship everything from our warehouse in Great Bend, Kansas.
When will my order ship?
Head gear orders received before 10:00 AM CST will be shipped the next day. Head gear orders received after 10:00 AM CST will be shipped within 2 business days.
Apparel orders received before 10:00 AM CST will be shipped within 3 business days. Apparel orders received after 10:00 AM CST will be shipped within 4 business days.
If we cannot meet these timelines you will receive a call for one of our Team Members. You are also welcome to contact a Team Member at 1.877.700.4687 between the hours of 7 AM â 5 PM Pacific Standard Time, to receive immediate help with any shipping questions.
DesignWraps Brands, Inc. does not process or ship orders on weekends or holidays.
What are your shipping options?
We use Federal Express to ship all orders unless otherwise directed. We will gladly ship via a specific carrier upon request. If youâÂÂd like to ship on your account, simply select 3rd Party Shipping and the method of shipping during the checkout process. You will be asked to enter your account number and the service type. Freight charges for 3rd party shipping will be billed directly to your account with Federal Express or UPS.
How much will I be charged for freight?
Freight charges vary. Your charge will be based on the weight of the package, the number of boxes, size of the boxes, the method of shipping, and the destination. Since this information (particularly weight) is determined at the time of shipping, we can only make estimations beforehand.
US Wholesale Orders over $1000 will be shipped Federal Express 3-Day guaranteed for a flat rate of $25.00.
US Wholesale Orders over $1500 will receive FREE SHIPPING.
Please call a Team Member at 1.877.700.4687 for an estimate.
Do I need to sign for my shipment when it arrives?
We require signatures for orders delivered to a place of business. If you are shipping your items to a residential address, you may elect to have a required signature. DesignWraps Brands, Inc. is not responsible for lost packages that have been delivered to residential address without a signature.
How can I track my packages?
An email with tracking information will be sent to the email address used for your login name. You can also track your orders by logging into your online account on our website. Click âÂÂMy Accountâ in the top right hand corner of any page on our site. Select "Track Packages" under "Order Settings."
Can you ship to a P.O. box?
Federal Express does not ship to P.O. Boxes. If you would like to ship your order to a P.O. Box, please select USPS Priority Mail.
Can I pick up my order at one of your locations?
No.
Returns
What is your return policy?
How long does the whole return process take?
It takes 5-10 business days from the time we receive your return to process your return. If the credit is being credited to credit card, it may take additional 5-10 business days to show-up on your credit card.
I received an item(s) that is damaged, what should I do?
Products
What are washing instructions for your garments?
Most of our garments are to be washed in cold water and dried on medium heat. Washing instructions are listed on the garment tags. If our garment requires special washing, this info will be listed in the itemâÂÂs description at our online store.
How do your head gear sizes work?
Our head gear is available in 6 styles and multiple sizes, full coverage, tailed, etc. You will find the styleâÂÂs fit listed in our style guide. Please click here to see fits, sizes, and measurements for our head gear.
How do your apparel sizes work?
Our apparel is sized in what we refer to as âÂÂReality SizingâÂÂ. You will find the garmentâÂÂs fit listed in our style guide. Please click here to see fits, sizes, and measurements for our apparel.
Should I expect any shrinkage?
We are guessing that it depends on how cold the water is. But seriously, click here to review all the facts about our fabrics.
What does 'Unisex' size mean?
Unisex items are designed to be worn for both men and women. Please click here to determine which size will be correct for you.
What does 'One Size Does Fit All' mean?
One size does fit all (OSDFA) refers to our HeadBandz and our SavvyScarves. These two items really do fit all.
What does "Limited Edition" mean?
If you see one of our items listed as "Limited Edition," it means that item will only be available for a limited amount of time. In other words, if you want a "Limited Edition" item, you need to act fast!
Can I order custom rhinestone motifs?
Yes! We have an extensive custom rhinestone program. Please click here to view our custom rhinestone options.
What kind of fabrics do you use?
We use an assortment of fabrics and materials to produce our head gear and apparel. Please click here to see a listing of all of our fabrics. You can find fabrication information listed on each itemâÂÂs âÂÂabout fabricâ description.
How can I ask a question about your products?
You can send a quick email by clicking here, or you can call and speak to one of our knowledgeable Product Specialists at 1.877.700.4687.
How can I locate a product with the RN #98269 printed on the label?
A registered identification number or RN is a number issued by the Federal Trade Commission to a business residing in the U.S. that is engaged in the manufacture, importing, distribution, or sale of textile, wool, or fur products. This number does not correlate to a specific style number of our products. If you cannot locate the style you are looking for on the website, give one of our Team Members a call at 1.877.700.4687.
Company Information
Who is my sales rep?
The answer to that question depends on your location and type of business you have. For your repâÂÂs contact information, please either call one of our Team Members at 1.877.700.4687 or send an email by clicking here.
Do you have retail stores?
We do not have any permanent retail stores at this time. We do, however, occasionally set up temporary retail Pop-Up Stores.
How can I set my store up to be an exclusive retailer?
We do not grant exclusivity to retailers. As a brand we like to be as inclusive as possible.
Do I need permission to sell my designs printed on your shirts?
Yes. We do not allow re-labeling of any of our RidersWraps, Savvy Threads and Wraps of Hope. We do offer our duel Branding Program. Please either call one of our Team Members at 1.877.700.4687 or send an email to sales@designwraps.com
Do you offer screenprinting services?
We do not offer screenprinting at this time. We do offer custom embroidery and rhinestone embellishment services. Please contact a Team Member at 1.877.700.4687 or via email by clicking here.
Can I use your photography and media that are on your website?
No. All photos, videos, and articles on our website are copyrighted and have restricted use. We do provide complimentary product images for our wholesale customers. Please contact a Team Member at 1.877.700.4687 or via email by clicking here.
How can I ask a question about your company?
For product and ordering information, you can send a quick email by clicking here, or you can call and speak to one of our knowledgeable Team Members at 1.877.700.4687. For media and press information, please send your requests to marcia.skidmore@designwraps.com.
Social Responsibility
What do you mean by âÂÂUnderstanding the power of patriotic spendingâÂÂ?
It is about consumer choice. Our goal is to help every American understand the power of change is in their wallets and the importance of Patriotic Spending.
Dollars spent on American-made products stay in America and that helps all of us. Patriotic Spending protects American jobs. When the combined buying power of the American consumer is used to purchase American products, those dollars stay in the USA. We call this "Recycling Dollars" and it is a concept that can make our economy strong again. The power of change is in our wallets. We are in control of our Country's future every time we make a purchase. Choose wisely!
Facts to Remember!
- When you buy American-made products, you put money in the pockets of your fellow AMERICANS.
- Each manufacturing job creates 5-8 additional jobs, such as suppliers, accountants, technical support, distributors and retail personnel who sell the products.
- When we lose manufacturing jobs to offshore production, we also lose all the support jobs that were created as well.
- Every dollar counts and the person with the economic power to make the difference is you.
Where does DesignWraps Brands, Inc. manufacture its goods?
We make our products in locations and factories in the United States.
How To Make A Difference
Americans have a greater impact on the health of the U.S. economy than any stimulus package. Patriotic spending recycles American dollars and keeps our economy strong.
Simple Steps!
- The key to "PATRIOTIC SPENDING" is buying products made in the USA!
- Use MadeInUSA.com to make finding and purchasing American products easy again.
- Use MadeInUSA.com as a tool to find American manufacturers. Look for these products in stores by brand names.
- If you do not see the American-made products you want, ask the store to start stocking them.
- Promote "PATRIOTIC SPENDING" by spreading the word.
- Teach future generations (children) the importance of "PATRIOTIC SPENDING". Their jobs, their future, and their way of life are what we are fighting for.
